ONLINE TRAINING: Good practice in volunteer management (2 x 0.5 days)

  • Half day
  • Volunteer management
  • Online
Good practice in volunteer management is key to unlocking the potential of volunteering in your organisation. This online course provides an introduction to the key principles of good practice in volunteer management and how to apply them to your organisation. This training will take place over two half days (10.00- 13.00) and you need to attend both days of the same course. Please double check the dates by scrolling down the page.

Dates and Timings

This training will take place on Zoom and over two half days (10.00 -13.00) and you need to attend both days of the same course. We will send out the Zoom link with the joining instructions before the first session. 

July course 
Session 1:  Monday 11 July (10.00 until 13.00)
Session 2:  Wednesday 13 July  (10.00 until 13.00) 

August course 
Session 1:  Tuesday 2 August (10.00 until 13.00)
Session 2:  Thursday 4 August (10.00 until 13.00) 

September course 
Session 1:  Monday 19 September  (10.00 until 13.00)
Session 2:  Wednesday 21 September (10.00 until 13.00) 


By the end of this course, you will have

  • Explored your role as a volunteer leader
  • Understand what makes a great volunteering experience
  • Understand the legal status of volunteers
  • Critique and compare volunteer journeys against yours
  • Build a volunteer persona and test against types of motivations
  • Discuss types of barriers to volunteering and what to do about them
  • Learn about reward and recognition
  • Reflect and know how to act on difficult situations


This course is aimed at those new to volunteer management and those who manage volunteers, as well as those who need a refresher.

The course was excellent.  Really informative and well delivered. I came away with clear objectives for the remainder of 2020 and plans for 2021. Paul Brown, Recovery Perspectives


Jarina Choudhury is NCVO’s volunteering development consultancy officer. She has hands-on experience of managing volunteers from diverse backgrounds in a pan-London Big Lottery funded programme. She leads NCVO’s volunteer management training programme and delivers consultancy. She has trained voluntary and corporate sector organisations to develop and improve their approach to volunteering.


All of our training courses can be delivered online at a time and date that suits you. We can work with you to tailor our courses to match your needs. For more information please complete our online contact form.


Email the training team ( or phone (020 7520 2587) with any questions or queries you may have on our training courses.

Our pricing structure is based on your organisation’s gross annual income. NCVO members also receive a 30% discount off training prices. Organisations with a gross annual income of less than £30,000 can join NCVO for free and will then qualify for the discount.

Please make sure you select the correct pricing band. If this is incorrect when we cross-reference against our records, it will slow down the booking process. 


NCVO Member - under £50,000 £55.00
Non NCVO member - under £50,000 £78.00
NCVO Member - £50,000 -£100,000 £86.00
Non NCVO Member - £50,000 -£100,000 £125.00
NCVO member -£100,000 - £1m £138.00
Non NCVO member -£100,000 - £1m £198.00
NCVO member over £1m £218.00
Non NCVO member over £1m £314.00