Assessing the impact of your volunteers

  • 1 day
  • Volunteer management
  • Impact
We all know that volunteers make a difference but how can you prove it? The Volunteering Impact Assessment Toolkit (VIAT) produced by the Institute for Volunteering Research (IVR) and NCVO can help you measure and demonstrate the impact of volunteering. This course will give you step-by-step guidance on how to use the VIAT to assess the impact your volunteers are having your organisation, your beneficiaries, and themselves, as well as on the wider community and other stakeholders.


By the end of the day you will have:

  • Understood what impact is and why you need to measure it.
  • Learnt how to use the Volunteering Impact Assessment Toolkit 
  • Confidence to analyse and interpret the data you find.
  • Understood how you can use your findings.
  • Taken a step back to review your volunteer programme and strategy.

Who should attend?

This course is ideal for volunteer managers and coordinators from all sectors who want to evidence the impact their volunteer programmes are making.

Who runs it?

Joanna Stuart has worked at the IVR since 2005 and is a senior research officer. She leads the Institute’s work on volunteering impact assessment, undertaking impact evaluations and providing support to organisations to help them assess the difference their volunteers make. Alongside impact assessment, Joanna’s particular research interests lie in volunteer management and youth engagement. During her time with IVR, Joanna has undertaken research projects and evaluations with a wide range of organisations including Crisis, City Year UK, the National Trust, the Natural History Museum and the National Offender Management Service.

Previously, Joanna worked as a research fellow at the University of Westminster where she undertook research on social exclusion. In 2001 she completed her master’s degree at The Ohio State University where she specialised in social movements.


The training will run from 09.30 until 16.30.

Would you like to run this training for your organisation?

All of our training courses can be delivered at your premises at a time and date that suits you. We can work with you to tailor our courses to match your needs. Often if you have four or more learners, in house training may be more cost effective. 
For more information please complete our online contact form.

Contact us 

Email or phone (020 7520 2587) the training team with any questions or queries you may have on our training courses.


Our pricing structure is based on your organisation’s gross annual income. NCVO members also receive a 30% discount off training prices. Organisations with a gross annual income of less than £30k can join NCVO for free and will then qualify for the discount.

Below £5 million £5 million or above
NCVO member £204.00 £362.00
Non-NCVO member £291.00 £517.00