Good practice in volunteer management

  • 1 day
  • Volunteer management
  • HR
  • Management
What does good volunteer management look like and how do you put this into practice? Good practice in volunteer management is key to unlocking the potential of volunteering in your organisation. This course provides an introduction to the key principles of good practice in volunteer management and how to apply them to your organisation.


By the end of the day you will:

  • be able to demonstrate the key principles of good practice in managing, supporting and motivating volunteers
  • understand the key skills and competencies required to manage volunteers
  • gain an overview of the UK wide quality standard, Investing in Volunteers
  • be clear about the legal status of volunteers
  • have identified specific ways to motivate and reward volunteers in your organisation
  • have explored how to deal with difficult situations
  • know where to find practical support with volunteer management

Who should attend?

This course is aimed at those new to volunteer management and those who manage volunteers, as well as those who need a refresher.

Previous attendees have said:

“Excellent content, delivery and information on the sector. Invaluable information about current news.” Liverpool Students' Union

"Good mixture of information and group exercise." St Helen's Carers Centre 

Who runs it?

Jarina Choudhury is NCVO’s volunteering development consultancy officer. She has hands-on experience of managing volunteers from diverse backgrounds in a pan-London Big Lottery funded programme. She leads NCVO’s volunteer management training programme and delivers consultancy. She has trained voluntary and corporate sector organisations to develop and improve their approach to volunteering.


The training will run from 09.30 until 16.30.

Would you like to run this training for your organisation?

All of our training courses can be delivered at your premises at a time and date that suits you. We can work with you to tailor our courses to match your needs. Often if you have four or more learners, in house training may be more cost effective. For more information please complete our online contact form.

Contact us

Email or phone (020 7520 2587) the training team with any questions or queries you may have on our training courses.

Investing in Volunteers

Have you considered going for NCVO’s Investing in Volunteers (IiV) award? IiV is a UK quality standard for excellence in volunteer management. IiV’s 9 quality areas cover all aspects of volunteer involvement, ensuring an excellent volunteer experience from enquiry to exit. IiV’s supportive process with expert assessors provides an opportunity for you to review and measure your volunteer management programme in line with the UK standard. IiV builds trust in your volunteering service and can enhance your reputation for future volunteer involvement and funding. 
Click here to find out how to start you IiV journey ensuring confidence in your practice today. 
Read more about the benefits of IiV here.


Our pricing structure is based on your organisation’s gross annual income. NCVO members also receive a 30% discount off training prices. Organisations with a gross annual income of less than £30k can join NCVO for free and will then qualify for the discount.

Below £5 million £5 million or above
NCVO member £204.00 £362.00
Non-NCVO member £291.00 £517.00