ONLINE TRAINING: Good practice in volunteer management

  • 1 day
  • Volunteer management
  • Online
Good practice in volunteer management is key to unlocking the potential of volunteering in your organisation. This online course provides an introduction to the key principles of good practice in volunteer management and how to apply them to your organisation. 
We've redesigned our face-to-face training to ensure your learning needs are still met through interactive, live sessions with knowledgeable trainers.


By the end of the day, you will:
  • be able to demonstrate the key principles of good practice in managing, supporting and motivating volunteers
  • understand the key skills and competencies required to manage volunteers
  • gain an overview of the UK wide quality standard, Investing in Volunteers
  • have identified specific ways to motivate and reward volunteers in your organisation
  • have explored how to deal with difficult situations
  • know where to find practical support with volunteer management.


This course is aimed at those new to volunteer management and those who manage volunteers, as well as those who need a refresher.

The course was excellent.  Really informative and well delivered. I came away with clear objectives for the remainder of 2020 and plans for 2021. Paul Brown, Recovery Perspectives


Jarina Choudhury is NCVO’s volunteering development consultancy officer. She has hands-on experience of managing volunteers from diverse backgrounds in a pan-London Big Lottery funded programme. She leads NCVO’s volunteer management training programme and delivers consultancy. She has trained voluntary and corporate sector organisations to develop and improve their approach to volunteering.


This training will take place on Zoom. We will send out the Zoom link with the joining instructions, one week before the session. 

The training will run from 10.00 until 15.00 with short breaks and a longer lunch break.


All of our training courses can be delivered online at a time and date that suits you. We can work with you to tailor our courses to match your needs. For more information please complete our online contact form.


Email the training team or call 020 7520 2587 with any questions or queries you may have on our training courses.


Have you considered going for NCVO’s Investing in Volunteers (IiV) award? IiV is a UK quality standard for excellence in volunteer management. IiV’s 9 quality areas cover all aspects of volunteer involvement, ensuring an excellent volunteer experience from enquiry to exit. IiV’s supportive process with expert assessors provides an opportunity for you to review and measure your volunteer management programme in line with the UK standard. IiV builds trust in your volunteering service and can enhance your reputation for future volunteer involvement and funding. 


Our pricing structure is based on your organisation’s gross annual income. NCVO members also receive a 30% discount off training prices. Organisations with a gross annual income of less than £30,000 can join NCVO for free and will then qualify for the discount.


NCVO Member - under £50,000 £46.00
Non NCVO member - under £50,000 £65.00
NCVO Member - £50,000 -£100,000 £72.00
Non NCVO Member - £50,000 -£100,000 £104.00
NCVO member -£100,000 - £1m £115.00
Non NCVO member -£100,000 - £1m £165.00
NCVO member - £1m - £5m £182.00
Non NCVO member - £1m - £5m £262.00
NCVO member - over £5m £290.00
Non NCVO member - over £5m £414.00
Non NCVO member - under £50,000 £65.00